By choosing a moving company with an employee pay enhancement plan, consumers can rest assured that their moving experience will be immaculate.
The last thing that homeowners and renters want to worry about during the logistical tangle of moving to a new home is the move itself. Yet, between 2015 and 2022, the number of moving complaints to the U.S. Department of Transportation’s Federal Motor Carrier Safety Administration (FMCSA) alone has more than doubled, with a record 10,133 in 2021. Of course, that’s before taking a deep dive into Google reviews and the Better Business Bureau.
And with the average American moving 11.7 times in their life, we all know the horror stories. Whether it’s opening a broken box of your favorite dishes or having all of your belongings held hostage for hidden fees, difficulties with moving can be not only an unnecessary source of stress but financial windfalls during an already costly transition.
While the FMCSA has plans to crack down on moving scams for what’s expected to be a busy summer in 2023, moving companies themselves are employing innovative techniques to improve consumer trust and make sure they have the best moving experience.
One such company, Pink Zebra Moving of Wilmington, has adopted a groundbreaking pay enhancement plan to improve the customer experience down to the micro-level. With Pink Zebra’s pay enhancement plan, customer satisfaction directly determines the exact wages that employees make.
Here’s how it works: customers who choose Pink Zebra Moving for their moving needs become an active participant in the pay enhancement plan. At the end of the move, the company provides customers with a simple, user-friendly review system where they can rate and provide feedback on the performance of the movers on a scale of 1-5. This number alone serves as the determining factor in the movers’ wages.
By allowing customers to directly influence the wages of Pink Zebra’s movers, the company creates a strong incentive for them to go above and beyond to ensure customer complete satisfaction. This motivational strategy also gives movers ownership over their assignments. The moving team is driven to provide exceptional service, knowing that their dedication and hard work will be recognized and rewarded.
And the strategy has paid off. While moving company complaints and negative encounters proliferate across the country, Pink Zebra Moving has garnered high customer ratings and positive reviews. They have also built a reputation for handling complex moves (and fragile belongings) with ease.
“We love Pink Zebra Moving,” shares a recent customer, Rodger, “They handled a very stressful move for us with ease. We had several moves going on at the same time all going to different locations. Not only were they all so nice, they were very knowledgeable about how to take care of some of my antique pieces.”
In addition to their pay enhancement plan, Pink Zebra Moving believes their approach to customer service has set the company apart from local competition. What’s the approach? Do away with customer service and replace it with customer experience.
Customer service is who you call after something has gone wrong. But customer experience is a holistic approach to the entire moving process, from the first call until the last box is delivered or packed. As Pink Zebra Moving likes to quip, “We take care–not just of your belongings–but also you.”
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