New app allows Lelanders to report non-emergency issues

Geolocation services are available to pinpoint areas that have problems in the Town of Leland through its app, Leland311.com. (Port City Daily/Screenshot)

LELAND — Is your water smelling extra chlorine-y? Tired of going around that one pothole on the drive out of your neighborhood?

Lelanders can now send their complaints to town officials via a new app, Leland311.com. The online portal allows users to report any non-emergency issues, such as excessive noise, graffiti, litter, potholes, water quality issues, downed trees, and more.

The app requires users to enter their first and last names, phone number, email, and select the category of their grievances, which include public nuisance, problems with sidewalks, water/sewer, road, storm drains, parks/public trees, housing/zoning violations, illegal dumping, disaster-related issues, animal control, and mosquito control.


Once a parent category is selected, a subcategory can also be chosen. Folks then will be asked upload a photo of the issue.

The app also will help folks during storms and hurricanes track issues from damage, such as downed trees, flooding, blocked roadways, or sewer problems.

“The 311 initiative is part of our ongoing efforts to make it easy for citizens to notify Town staff of possible issues and for staff to be responsive to the needs of our residents. It also helps staff stay on top of any issues and problems happening within the Town,” Brannon Richards, public services director for the Town of Leland, said.

The Leland311.com app — which is replacing the town’s SeeClickFix app — also has a map so users can pin the address and location of the reported issues. The user can then see all of the complaints citizens have reported.

“That feature of the map is particularly helpful because people can see if a problem they are reporting has already been reported by someone else in their area, and they are able to see whether problems have been resolved or are still being addressed,” Bill Nadeau, parks and facilities manager for the Town of Leland, said.

The app can be accessed via mobile, laptops or desktops, and tablets.

“We want this to be a fast and easy process for our citizens, so it becomes a tool they use regularly to communicate with Town staff,” he noted.

Users will be sent a followup email that the issue has been reported, and they will be contacted when the problem is corrected.

To learn how to report an issue, the town has instructions listed under the “Report a Problem” tab on its homepage.


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