Wednesday, February 8, 2023

CFPUA: Late fees waived, safety tips, free water stations open through storm

CFPUA has a 24-7 emergency hotline for infrastructure issues like broken mains and overflows.

NEW HANOVER COUNTY — As Hurricane Florence approaches, the Cape Fear Public Utility Authority is addressing potential issues, including billing, flood-related safety, and providing free water.

CFPUA announced it did not believe that the majority of customers will lose water, even if power is lost. However, in the event that any customers lose water, the authority is setting up two free water stations:

These water stations are located on CFPUA groundwater systems.

  • One station is located in Ogden Park at 615 Ogden Park Drive. The station can be found near the tennis courts parking lot.
  • The second station is located in Veteran’s Park,  835 Halyburton Memorial Pkwy. The station is near the entrance to the soccer fields

CFPUA also addressed “storm-related impacts” to the utility’s infrastructure.

“Heavy rains, flooding, high winds, and coastal storm surge can lead to periods of service outages and low pressure. Possible scenarios that CFPUA staff are preparing for include pipe breaks related to uprooted trees or sanitary sewer overflows (SSOs) due to flooding,” according to CFPUA.

The agency asked that anyone who suspects a sewer overflow or sewer or water main break call CFPUA’s 24-7 emergency hotline. CFPUA noted this line is only for emergencies and not for any billing or service cutoff issues.

The hotline number is: 910-332-6565

CFPUA also issued a warning for customers not to attempt to address utility issues themselves.

“Never attempt to address flooding waters or water breaks yourself. Do not open manhole covers in an attempt to drain floodwaters. Please allow our crews to assess and mitigate the situation. Again, our crews will be standing by to assist when it is safe,” according to CFPUA.

To learn more about the actions CFPUA is taking to prepare for Hurricane Florence, or to receive advisories and updates through the storm, please sign up for our Notify Me program through our website.

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