SURF CITY — Now live, SeeFixClick allows residents in a Pender County beach town to submit issues they see around town to city officials.
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Surf City council members heard from James Horne, Emergency Management director, last week about the platform. SeeFixClick allows residents to report non-emergency concerns, whether it’s a sign being down or a stoplight not working. They can submit issues with utilities, trash and recycling, streets and sidewalks, code enforcement and more.
“Once your logged into the system, all your requests you’ve made will be right there and it will show the status, whether it’s pending, complete, in progress or whatever,” Horne told council at last week’s June 20 workshop.
Adding an “other” category was addressed by council, but Horne said it was left off because the staff would lose trackability. However, he added it wasn’t hard to make a category if the town wanted to amendment the platform further.
People can submit anonymously, under their name or as a guest. But to be able to track the complaint, they would have to be signed in with their information, in order for staff to follow up with them.
The app also shows town events, town news, special projects, council agendas and minutes for the residents to keep up with, and it links to beach parking and permitting information.
“I do notice a lot of the local broadcast stations picking up more Surf City news,” council member Trudy Solomon said. “I know we’re making a lot of strides in getting information out there, so thank you. … There’s a chance to report graffiti, the public bathrooms are messed up. … but I do like it goes directly to the department to see it and that it doesn’t get lost.”
Colleague Jennifer Hawley liked that the app prevented duplications as well, so if one person reported graffiti on public property and another followed up with the same complaint, it would track as one ticket.
SeeClickFix is available here and can be always be accessed through the town’s website.
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