New Hanover County Tax Administrator Roger Kelley will be stepping down from his post at the end of September.
Kelley, who began working in the county tax department in 2004, was appointed by commissioners to serve as tax administrator in August 2008, according to a news release from New Hanover County. Kelley also serves as the county’s tax collector.
“We have come a long way in customer service,” said Kelley said about the tax department. One of the newest customer service programs put into effect last year was the ability for tax payers to make four equal payments throughout the year, rather than have to pay one large tax bill annually.
“This has saved our elderly citizens a great deal of worry,” he said.
New Hanover County Board of Commissioners Chairman, Jonathan Barfield Jr. said the process to find a replacement for Kelley will be a difficult one.
“Kelley and his staff have done an excellent job of providing customer service to our citizens, and that high level service will continue with the next administrator,” Barfield said.
Kelley’s previous background included work with a mass appraisal firm, which conducted revaluations throughout the south and northeast. His first goal post-retirement is to make use of a garage full of fishing equipment.