Survey results show Wilmington most residents are satisfied with city services

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Roads, sidewalks and traffic flow were among the top concerns of Wilmingtonians who took a recent survey commissioned by the City of Wilmington.

The survey was meant to “gauge satisfaction levels and perceptions of city services,” and the results showed that while 64 percent of the residents were satisfied, there’s still concern about streets and sidewalks despite the city’s five-year improvement plan and voter-approved transportation bond.

Out of the 800 households that participated in the survey–which was held in February and March–84 percent believe the city is an excellent or good place to live. Specific city services with the highest satisfaction ratings included fire services (84 percent), the quality of trash, yard, recycling and yard waste collection services (81 percent), the quality of city parks and recreation programs and facilities (75 percent) and the quality of police services (65 percent).

Services with the lowest satisfaction ratings include maintenance of city streets and sidewalks (32 percent) and the management of traffic flow on city streets (29 percent).

The survey is conducted every two to three years. Since 2007, those who were satisfied with city services has increased 6 percent but citizens are still concerned with city efforts to prevent crime, which dropped 13 percent and the variety of parks and recreation programs and classes dropped by 6 percent.

City officials expressed concern with services that continue to have low satisfaction percentages and hope to address these services through funding such as the city’s five-year $41 million improvement plan and transportation bond.

They also hope to satisfy public safety concerns by making it the top-funded service in the 2015-16 budget, which includes funding for eight new Wilmington Police Department detectives and various community outreach programs, according to a statement released by the city.

The survey was conducted the ETC Institute, a company from Kansas that has administered citizen surveys in more than 300 cities across the United States. Read the official report here. Watch the presentation of the survey results to the Wilmington City Council by ETC Executive Vice President Chris Tatham here.