Lower Cape Fear Hospice (LCFH) has been named a 2015 Hospice Honor recipient by Deyta LLC. Hospice Honors recognize hospices that continuously provide the highest level of care satisfaction as measured from a caregiver’s point of view.
Awards are presented annually. Two of LCFH’s hospice care centers received recognition from Deyta. SECU House of Brunswick in Bolivia received a Hospice Honors award. The Dr. Robert M. Fales Hospice Pavilion in Wilmington received Hospice Honors Elite recognition.
Award criteria were based on Family Evaluation of Hospice Care (FEHC) survey results evaluated from October 2013-September 2014. Hospice Honors recipients were identified by evaluation of performance on 18 satisfaction measures. Individual hospice performance scores were collected and compared on a question-by-question basis to a national average score calculated from about 1,700 partnering hospices in Deyta’s FEHC database.
Hospice Honors recipients scored above the Deyta National Average on at least 16 of the evaluated questions. Hospice Honors Elite is a special recognition honoring hospices scoring above the Deyta National Average on 100 percent, or all 18, of the evaluated questions.
“We are thrilled to be recognized as a Hospice Honors recipient,” Gwen Whitley, vice president of clinical services, said. “All LCFH families are presented Deyta’s FEHC survey to evaluate the level of care they received from our agency. We continually use the survey data to evaluate and improve our services. We always want to provide our patients and families with the best hospice experience. Knowing Lower Cape Fear Hospice ranks above Deyta’s national average for satisfaction is gratifying. We are able to do this because of the dedication and hard work of our staff and community supporters.”
Lower Cape Fear Hospice is a nonprofit agency that provides healthcare and comfort to people with advanced illnesses; support and counseling to families; and education in Bladen, Brunswick, Columbus, New Hanover, Onslow and Pender counties in North Carolina; and Horry County in South Carolina. For more information, visit www.lcfh.org or facebook.com/lcfhospice.